Excellence in Customer Service

3 days ago

Singapore beBeeCustomerService Full time $3,500 - $5,000
Job Title

The successful candidate will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction and loyalty. The role involves managing customer communication, handling feedback and concerns in a fair and transparent manner, and ensuring a wonderful salon experience for customers.

Key Responsibilities:
  • Customer Communication: Develop effective relationships with customers to understand their needs and resolve their queries in a timely and professional manner.
  • Feedback Handling: Handle and resolve customers' feedback and concerns in a fair and transparent manner, providing solutions that meet the customer's needs.
  • Salon Experience: Enhance the overall customer experience by ensuring excellent service delivery, maintaining a clean and organized work environment, and promoting our salon brand.
  • Phone Enquiries: Answer phone enquiries with etiquette and provide accurate information to customers, addressing their queries and concerns promptly.
  • Serving Customers: Serve light refreshments to customers and attend to their needs in a courteous and friendly manner, demonstrating exceptional customer service skills.
  • Appointment Scheduling: Schedule customers' appointments efficiently and effectively, performing other ad-hoc duties as assigned by management.
  • Customer Satisfaction: Monitor and gather customer satisfaction levels and feedback on customer services for continuous improvement.
  • Operational Improvement: Provide feedback and suggestions to improve operations and enhance customer experience, contributing to the growth and success of our business.
Qualifications & Requirements:
  • Professionalism: Maintain a well-groomed and professional image that suits our salon brand, adhering to our company's dress code policy.
  • Communication Skills: Possess good and precise communication skills to interact with customers effectively, responding to their queries and concerns promptly.
  • Service Orientation: Demonstrate a service-oriented mindset and passion for serving customers, striving to exceed customer expectations.
  • Prior Experience: Prior experience in the beauty industry is advantageous but not necessary, as we provide comprehensive training for all new team members.
Skills Required:
  • Customer Retention
  • Lifestyle
  • Microsoft Office
  • Microsoft Excel
  • Customer Experience
  • Interpersonal Skills
  • Communication Skills
  • Customer Satisfaction
  • Team Player
  • Microsoft Word
  • Customer Service

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