Technical Support Specialist

18 hours ago


Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

Cultivar Asia Pte Ltd, a pioneering company in the cleaning industry, is seeking a skilled Service Technician to join their team. Located in the Asia region, this role requires strong technical expertise and excellent communication skills to provide top-notch support to customers.

As a Service Technician at Cultivar Asia, you will be responsible for:

  • Providing technical assistance during product demonstrations and sales trials to help customers understand our advanced cleaning robots.
  • Training customers on how to use and maintain our cleaning robots, and certifying them for proper operation.
  • Addressing technical inquiries, quickly identifying issues, and troubleshooting robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
  • Collaborating with internal teams to address and solve robot issues, both on-site and for factory returns.
  • Staying updated on the latest robot technologies and using this knowledge to assist customers.
  • Collecting feedback to help improve the product and sharing insights with the R&D team.
  • Traveling to customer sites as needed for onsite support, training, and troubleshooting services.

To excel in this role, you will require:

  • A diploma or certificate in electrical, electronics, or mechanical engineering.
  • 2-3 years of experience in technical support or servicing, preferably in robotics or automation.
  • Strong troubleshooting and problem-solving capabilities.
  • Excellent communication and interpersonal skills for effective customer training and support.
  • The ability to collaborate effectively with cross-functional teams.
  • Up-to-date knowledge of the latest advancements in cleaning robot technologies.
  • A willingness to travel for customer support and training.

This is an exciting opportunity to work with a innovative company that is transforming the cleaning industry. As a Service Technician, you will play a critical role in ensuring customer satisfaction and delivering exceptional results. With a competitive salary of SGD 55,000 - SGD 65,000 per annum, this position offers a challenging and rewarding career path.



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