Regional Technical Services Manager

3 days ago

Singapore beBeeCardiology Full time $100,000 - $120,000
Job Title

 

Key Responsibilities:

  • Patient Support Systems (PSS)

 

Role Overview:

  • The Greater Asia Technical Services PSS Lead will be regional point of contact for all technical escalations, trainings and compliance for New Product Introduction.
  • This is a high-profile role and will be responsible for driving Service Revenue, ensuring the local Technical Service teams are able to provide world-class support to this product group.

 

Key Duties:

 

Technical Escalation:

  • Be the point of escalation for technical issues in Asia and ensure communication flows both to/ from the local countries to global teams.
  • As a Level-2 technical expert, extend support to countries either directly or through system support or local community.
  • Become a liaison between the Asia Technical Services Department and the manufacturers of the products through the Global Service Teams.
  • Work closely with country TS teams to review trends and derive insights for improvement in KPIs.

 

Technical Training:

  • Continuing education receives information/education from Global Service department through regular communication – emails, periodic conference calls.
  • Be the Regional Master trainer; conduct training for country trainers.
  • Ensure availability of updated training curriculum and standardize training program within the region.

 

Technical Compliance:

  • Work closely with local and global QA teams to drive on-time Field Actions.
  • Provide regional overview to leadership on product install base, KPIs, escalations and any other updates as required.

 

Technical Readiness NPI:

  • Manage the Technical Services implementation of new products within the portfolio into the Asia region.
  • Support & drive new solutions such as Connectivity, new offerings & solutions.

 

Requirements:

  • Confident in communicating professionally and effectively with both customers and internal stakeholders.
  • Highly organized with a very strong attention to detail.
  • Take ownership and be accountable.
  • Understand KPIs and can adapt working practices to ensure service level is maximized.
  • Fluent in English Language.
  • Computer Skills: Extensive Knowledge in MS-Office/ Visio/ Projects.
  • Good Understanding in utilizing SAP/JDE/Tableau Analytic reports.

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