Regional Technical Support Manager

1 week ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our client is the market leader in semiconductor test systems and equipment. The incumbent is responsible for providing technical leadership for the Technical Support team in supporting and managing technical escalations and new product introduction (NPI), stabilisations and knowledge transfer of the company's Automated Test Equipment, Device Handling, Device Interface, and Test Cell solution products in Southeast Asia region. The incumbent will directly report to a director in the Department of Field Service Engineering
- 【 What you will be doing 】- Lead and develop a regional team of technical support engineers to deliver an outstanding support experience through our local field service teams towards our regional customer base for all the company’s Automated Test Equipment (ATE), Device Handling, Device Interface, and Test Cell products.
- Responsible for defining support strategies for the introduction of new products into our region to ensure highest service levels, risk mitigation and contingency plans.
- Collaborates closely with our Global Escalation team as well as Business Unit R&D to quickly provide sustainable solutions to urgent customer escalations.
- Liaise and collaborate with global support teams, local field support and regional account teams.
- Ensure the Technical Support team provides the technical leadership product knowledge/solution transfer and feedback, responsible for knowledge retention.
- Maintain metrics and analyze data to assess process performance and implement improvements.

**Qualifications**:
**Requirement**:

- 【 What they are looking for 】- Minimum Bachelor's degree in engineering in either Electronics, Mechanical, or Software is preferred.
- Proven experience as a support/service manager in technical support or support delivery.
- Demonstrable a strong ability to lead as an experienced people manager with good employee engagement to achieve successful outcomes for support activities and projects.
- Excellent analytical, problem solving and organizational skills.
- Solid communication skills spanning the regional organization as well as global.
- Winner attitude and mentality with outstanding customer and result focus
- Occasional travel is required.**English Level**:
**Other Language**:
**Additional Information**:
**Benefit**:

- 【 What they are offering 】- AWS
- Global Bonus (Depending on Company & Individual Performance)
- Car Allowance: will be shared further upon shortlisted
- Annual Leave: 15 Days (Up to 21 Days)
- Medical Leave
- Medical Benefits & Insurance**Working Hour**:
08:30 ~ 17:30**Holiday**:
**Job Function**:

- Research & Development

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