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Desktop Support Specialist

2 weeks ago

Singapore beBeeSupport Full time $80,000 - $120,000
Job Description

The Desktop Technician III will play a vital role in providing technical support to employees globally. The successful candidate will be responsible for managing and delivering desktop/IT services, including second-level support via incoming calls, resolving or redirecting incidents, and collaborating with senior support teams.

Key Responsibilities:
  • Provide professional end-user support for computer applications and hardware (e.g. PCs, network, OS) for both on-site and remote users.
  • Log incident/trouble calls and emails into our Service Now ticketing system.
  • Route support issues to senior level support technicians as needed.
  • Assist in other IT related areas as needed.
  • Maintain current knowledge of relevant technologies as assigned.
  • Maintain a consistent working order of Hotelling stations & meeting rooms equipment.
  • Participate in special projects as required.
Required Skills and Qualifications:

College Diploma in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience.

5+ years in desktop/service desk support role.

Professional experience troubleshooting Microsoft Windows 11 O/S, Microsoft Office 365, Microsoft Teams, BitLocker, various Antivirus solutions, Intune, Autopilot, SCCM.

Basic network knowledge and experience.

Self-motivated to provide exceptional end user experience a must.

Able to work in a flexible and fast paced environment.

Excellent speaking and communication skills.

Benefits:

Opportunity to work with a dynamic team.

Possible career advancement opportunities.

Competitive compensation package.

Additional Information:

Experience with corporate networking and security desired.

Experience using SCCM, Intune, Autopilot.

Experience with MacOS & Jamf.

Experience with various telephony technologies (Avaya, Teams, Zoom).

Experience with meeting room technology & support.

AWS, VMWare Horizon Suite, Microsoft Defender, W365.