Strategic Client Relations Director
8 hours ago
AA Access Partnership Pte. Ltd. is a forward-thinking company that makes innovative technology work for the world. As tech optimists, we believe that innovative technology has been the driver of transformative change in the world.
We deliver across 200 markets worldwide, helping businesses navigate complex regulatory challenges, optimize their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment.
We specialize in all areas of digital technology, advising and driving every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success.
We join the dots to reduce risks and optimize outcomes, fueling progress competitively, responsibly, and sustainably.
Job OverviewThe successful candidate will play a pivotal role in ensuring client satisfaction, retention, and revenue growth as a Client Services Director.
This position requires strong leadership skills, excellent problem-solving and analytical abilities, and exceptional written and verbal communication skills.
Key Responsibilities:- Lead and grow relationships with key clients, focusing on growing the year-on-year value of these relationships.
- Ensure that clients experience Access Partnership's full suite of service offerings and receive exceptional solutions.
- Buid strong client relationships, drive business expansion through farming, and ensure client satisfaction.
To be successful in this role, you will need:
- 10+ years of experience in an advisory or management consulting or other services capacity.
- Referenced experience working with one or more global, multilateral bodies, specifically including USAID, Asian Development Bank, the Australian Department of Foreign Affairs and Trade, and The World Bank.
- Significant experience winning work, managing renewals, and upsell opportunities with similar institutions.
- Significant experience setting and achieving revenue and customer satisfaction targets.
- Excellent problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Leadership experience or potential, as demonstrated through work experience.
We offer a collaborative working environment, social events, and a robust support system. Our diverse, international client base provides the opportunity to work on multiple projects on behalf of industry-leading companies. We are committed to providing training and professional development for all colleagues.
Salary:The estimated salary for this position is $180,000 - $220,000 per annum, depending on experience.
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