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Technical Support Specialist

2 months ago

Singapore GLINTS SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at GLINTS SINGAPORE PTE. LTD. as a Fintech Support Engineer. As a key member of our technical support team, you will be responsible for providing primary technical support to our customers, addressing and resolving their issues efficiently.

Key Responsibilities
  • Technical Support: Provide technical support to customers, addressing and resolving their issues efficiently.
  • Collaboration: Collaborate with product and engineering teams to troubleshoot and solve complex technical problems.
  • Attention to Detail: Maintain a high level of attention to detail in all customer interactions and problem-solving efforts.
  • Issue Ownership: Take ownership of customer issues from identification to resolution, ensuring customer satisfaction.
  • Continuous Improvement: Explore opportunities to contribute beyond core responsibilities by working on projects that align with your interests.
Requirements
  • Technical Support Experience: Experience in providing technical support, with a strong focus on customer satisfaction.
  • Troubleshooting Skills: Ability to troubleshoot and resolve complex technical issues.
  • Problem-Solving Approach: Excellent attention to detail and a thorough approach to problem-solving.
  • Collaboration Skills: Strong collaboration skills, with the ability to work effectively with product and engineering teams.
  • Proactive Mindset: A proactive mindset with a willingness to take ownership of issues and drive them to resolution.
  • Continuous Learning: Eagerness to explore and pursue goals beyond primary responsibilities.
  • Technical Background: Experienced in technical support or software engineering are encouraged to apply.
Benefits
  • Unlimited Paid Time Off
  • Medical/Dental/Vision Coverage
  • Additional Parental Leave
  • Equity