Desktop Support Engineer
2 weeks ago
Job Title: Asst Desktop Support Engineer
Job Summary:
We are seeking a highly skilled and experienced Desktop Support Engineer to join our team at ITCAN. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, and in-person
- Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices
- Deploy and configure new hardware and software
- Collaborate with other teams to ensure seamless IT operations
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- At least 5 years of experience in IT support and desktop engineering
- Strong knowledge of Microsoft products, including SCCM, SCOM, Active Directory, and KMS
- Experience with network services, such as DNS, WINS, DHCP, and TCP/IP fundamentals
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
- ITIL v3 Foundation Certification
- Microsoft MCITP or MCSE certification
- Experience with HCI technologies and related tools
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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