Desktop Support Engineer L1
4 weeks ago
We're seeking a skilled and enthusiastic Desktop Support Engineer L1 to join our team in Singapore. As a key member of our IT support team, you'll be responsible for providing technical assistance to employees, ensuring their technical needs are met efficiently and effectively.
Key Responsibilities:- Provide first-level technical support for desktops, laptops, mobile devices, and other peripherals.
- Troubleshoot and resolve issues on Windows and Mac platforms, as well as mobile devices running iOS and Android.
- Set up and configure desktops, laptops, printers, mobile phones, and other peripherals.
- Document technical issues and resolutions in our internal system and escalate complex issues to the next level of support when necessary.
- Assist with asset management, office moves, and onsite support, ensuring devices are inventoried and functioning smoothly.
- Offer exceptional customer service and provide tailored training on new tools.
- Technical expertise: A Bachelor's degree in Computer Science (or related field) and certifications like CompTIA A+ or MCP.
- Hands-on experience: At least 18 months of experience in IT support, with a solid grasp of troubleshooting.
- Problem-solving skills: You love taking on challenges and finding creative solutions to technical issues.
- Communication: Strong interpersonal and customer service skills are a must.
- Flexibility: You're adaptable, ready to handle a dynamic work environment, and available for occasional off-hours or weekend shifts.
Join us to work with a leading brand, gain valuable experience, and make an impact.
Proficiency in Windows OS, Proficiency in MS Office, Proficiency in printing, Proficiency in mobile devices, Troubleshooting.
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