Desktop Support Specialist

2 weeks ago


Singapur, Singapore JK TECHNOLOGY PTE LTD Full time
Job Title: Desktop Support Engineer

JK TECHNOLOGY PTE LTD is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing Level 1-1.5 End User Support, troubleshooting client platform-related issues, and handling service requests related to client platforms.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to client platforms
  • Assist with client platform implementation and upgrade projects
  • Coordinate with vendors for hardware replacements
  • Configure printers and other peripherals
  • Facilitate user data migration
Requirements:
  • Minimum ITE/Diploma in IT or equivalent
  • 1-2 years of relevant work experience in the IT field
  • User support experience is preferred
  • Basic networking support and OS platform knowledge
  • Strong customer service skills and effective communication
  • Team player with a proactive attitude
  • Ability to thrive under pressure in a fast-paced environment
Additional Information:
  • Work hours may be subject to client office schedules
  • Overtime may be required based on project demands


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