Strategic Relationship Manager

1 month ago


Singapore DBS Bank Limited Full time
Job Summary

This role is focused on delivering exceptional customer service and driving sales growth in the SME Banking segment.

About Us

DBS Bank Limited is a leading financial services group in Asia, with a proven track record of innovation and customer-centricity.

Key Responsibilities
  • Client Servicing:
    • Hold end-to-end relationships with SME customers across servicing and sales activities, promoting mobile-first adoption and DBS digital tools (e.g., IDEAL, Joybot).
    • Provide timely and efficient support to resolve customer issues, ensuring satisfaction with issue resolution.
    • Understand clients' business needs to offer personalized solutions and recommendations, leveraging available tools.
    • Act as key point of contact for escalated issues and servicing needs, collaborating with Branches, DBS BusinessCare, and T&O departments.
    • Perform Customer Due Diligence for account openings, trade/FX/ BG/Merchant/Card applications, and trigger events.
    • Conduct credit reviews for borrowing corporate customers and manage repayment schedules.
  • Sales & Business Development:
    • Identify and follow up on sales opportunities, cross-selling relevant products to customers.
    • Drive growth and achieve revenue targets.
Requirements
  • Degree/Diploma holder with at least 2 years of working experience.
  • Good communication and customer service skills.
  • Ability to work effectively in a team environment.
  • Multitasking capabilities.
What We Offer

A competitive salary package, along with benefits and opportunities for professional development and recognition.



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