Retail Store Operations Manager

5 days ago


Singapur, Singapore Starlight Jewellery Pte Ltd Full time

We are a dynamic and innovative retail business, specializing in high-end 916/999 gold jewellery within the Singapore market. Established in 2019, our company has rapidly expanded its reach beyond Singapore to Indonesia, driven by a passion for mutual growth and professional development.

The Role

We are seeking a highly motivated and experienced Retail Store Operations Manager to support the day-to-day operations of our retail store. The successful candidate will assist the Store Manager in leading a team of retail associates, driving sales, and delivering an exceptional customer experience.

You will be responsible for:

  • Supporting the Store Manager in overseeing daily store operations, including inventory management and visual merchandising standards
  • Assisting in managing and motivating retail staff to achieve sales goals and provide excellent customer service
  • Collaborating with the management team to implement strategies for business growth and expansion
  • Handling customer inquiries, complaints, and escalations effectively, ensuring a high level of customer satisfaction
  • Contributing to the recruitment, training, and development of retail associates, fostering a positive and productive work environment

Ideal Profile

Qualifications:

  • Previous experience in retail management or supervisory role, preferably in a fast-paced and dynamic environment
  • Strong leadership skills and ability to lead by example, with a passion for delivering outstanding customer service
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Proficiency in inventory management and POS systems, with a keen eye for detail and accuracy
  • Flexibility to work varied shifts, including weekends and holidays, with a willingness to adapt to changing business needs

What's on Offer?

  • Competitive salary and performance-based incentives, reflecting your value to our business
  • Health insurance and comprehensive benefits package, ensuring your well-being and security
  • Paid time off and sick leave, allowing you to recharge and maintain a healthy work-life balance
  • Employee discounts on merchandise, enabling you to enjoy our products at a special rate
  • Opportunities for career advancement within the company, with a focus on professional development and growth


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