Merchant Success Liaison

6 days ago


Singapore GIFTANO PTE. LTD. Full time
About Giftano

Giftano is Singapore's only specialised online gifting marketplace and B2B platform for Rewards, Incentives & Gifting solutions. We carry the widest range of gift cards, experiences, and physical gifts for both personal and corporate gifting.

Our mission is to connect consumers and businesses with the best brands and experiences through our innovative gifting solution, corporate gifting catalogue, and consumer gifting marketplace. At Giftano, we believe in the power of giving and are inspired by the positive impact that receiving a gift can have on someone's day.

Job Summary

We are seeking a self-motivated and ambitious Merchant Success Manager or Merchant Success Executive to join our fast-growing team. In this role, you will be responsible for identifying, engaging, and onboarding new merchants to expand Giftano's offerings. Your strengths lie in executing, organising, problem-solving and communicating.

You will play a crucial role in building and maintaining strong relationships with our brand partners, ensuring they are fully integrated and satisfied with our platform. The ideal candidate will be able to excel in a fast-paced startup environment, with the natural ability to act efficiently on quick changes and handle a variety of unforeseen challenges from time to time.

Responsibilities
  1. Identify, target and engage potential merchants & brands to integrate with Giftano's gifting solution.
  2. Conduct market research to understand industry trends and identify opportunities for new partnerships.
  3. Develop and implement strategies to attract and acquire new merchants.
  4. Build and maintain strong, long-term relationships with new and existing merchants.
  5. Coordinate with internal teams to ensure smooth onboarding and integration of new merchants.
  6. Provide ongoing client support to merchants, addressing any issues and ensuring their satisfaction with Giftano's services.

Key Skills

Work Autonomously, Market Research, Outlook, Account Management, Customer Success, B2B, Adaptability, Sales Operations, Team-oriented, Customer Oriented, Excel, Customer Satisfaction, Consulting, Argus, Commodity Markets



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