Client Success Manager

2 weeks ago


Singapore FOMO Pay Full time
About FOMO Pay

FOMO Pay Pte Ltd is a leading payment institution, regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

We are building Asia's fully licensed financial platform, connecting institutions and businesses between fiat and digital currency. Our three flagship products are:

  • FOMO Payment – A one-stop digital payment solution for merchants, corporates, and financial institutions
  • FOMO iBank – Facilitating businesses' everyday transactional banking needs
  • FOMO Treasury – A one-stop digital asset services provider bridging Web 2.0 & Web 3.0
Key Responsibilities:

As a Client Success Executive, you will:

  • Manage clients' post-sales activities and cultivate strong relationships by providing an elite client experience
  • Maintain professional and effective working relationships with newly onboarded clients and assess the risks in the relationships and their development
  • Assist clients with setting up their accounts with the Company, leading up to their first transaction
  • Manage clients' inquiries and resolve queries or issues promptly after onboarding
  • Create, identify, and qualify selling opportunities by maintaining close communication and engagement with clients
  • Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
  • Ensure timely and successful delivery of our products and solutions according to clients' needs and objectives
  • Work closely with the sales and accounts teams to ensure effective handover processes of the client
Requirements:

To succeed in this role, you will need:

  • Degree in Business, Economics, Sales & Marketing, or equivalent
  • Entrepreneurial spirit and ability to work in a fast-paced environment with numerous stakeholders
  • Resourcefulness and independence with good problem-solving skills
  • Strong communication and relationship-building skills
  • Fluency in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous for international market communication
  • Commercial understanding of technology solutions, specifically towards the financial services industry, preferred
Perks and Benefits:

We offer:

  • Competitive Compensation and Benefit Package
  • Group Hospitalisation and Medical Insurance
  • Fun and Dynamic Environment with plenty of learning and growth opportunities
  • Career Advancement
  • Professional Development Training Workshops
  • Team Building Sessions


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