Reader Services Coordinator, Library Operations

3 weeks ago


Singapur, Singapore Careers@Gov Full time
About the Role

We are seeking a highly skilled and motivated Library Officer to join our team at the National Library Board (NLB). As a key member of our library operations team, you will play a critical role in providing exceptional reference and research services to our library users.

Key Responsibilities
  • Provide timely and accurate reference and information services to library users, both in-person and online, through the provision of reference and customer services.
  • Manage customer engagements for loans services, ensuring that all transactions are processed efficiently and effectively.
  • Conduct information literacy sessions, class visits, tours, and user education programs to promote the use of library resources and services.
  • Ensure the smooth operation of the reading rooms, including level 12 and 13, by maintaining a clean and organized environment that meets both operational and customer needs.
  • Assist librarians and collection heads in collection maintenance matters, including weeding, reworking, binding, and book displays.
  • Compile collection management and development reports to inform decision-making and improve library services.
  • Provide general administrative support, including planning of rostering duties, assisting with ISO 9001 annual certification or audit exercises, compiling reports and statistics, and financial matters.
  • Serve in rotational roles, including minute taker for departmental meetings, fire warden, staff welfare representatives, and NL representatives for ALG programs and activities.
  • Compile data for reporting of Key Performance Indicators (KPI) on a monthly and ad-hoc basis, using Leap Polaris, Qliksense, Microsoft Excel, and other data software and systems.
  • Assist librarians in simple searching and retrieval of information using databases and other resources on assigned topics or subjects for compiling of resource guides and bibliographies.
  • Maintain quality content on documents, webpages, databases, and files, updating and indexing articles.
Requirements
  • 3 to 5 years of relevant working experience in frontline service.
  • Able to work under all circumstances relating to meeting urgent requests.
  • Systematic, meticulous, and self-driven, with an eye for detail, especially in handling special collections such as donors' and rare materials.
  • Display qualities of being agile in managing operational matters, especially in problem-solving and meeting researchers' information needs.
  • Contribute towards the achievement of NLB's mission and vision and positive feedback from researchers, especially in establishing LKCRL's role as a centre of scholarly research on Singapore and Southeast Asia.
  • Appreciates operational challenges, service gaps, with the ability to find workable solutions.
  • Work as a team and contribute to positive team spirit amongst colleagues.


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