Library Officer, Public Libraries
4 weeks ago
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
•A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
•An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
•An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.
[What you will be working on]
Job Responsibilities
• Guide customers on library etiquette, and promote library collection and services.
• Provide physical and digital collection and service recommendations, engaging library patrons through programmes (like book displays, storytelling, tours, displays and roadshows).
• Provide quality customer service and maintaining excellent service standards (e.g. email queries, membership registrations, following up on customer service cases).
• Manage a team of outsourced staff and volunteers in delivering quality standards in their work e.g., Train and guide vendor staff on handling patron enquiries, customer service, collection maintenance criteria and procedures, user education on library facilities and services.
• Processing of library items that support collection development and maintenance.
• Ensure the facilities are well maintained to meet both operational and customers’ needs.
• Providing support in library operations such as compiling reports and statistics, crisis management, financial matters, incident management, systems and administrative support etc.
• Handle customer queries, issues and feedback according to service standards and standard processes.
[What we are looking for]
Requirements
• Good customer service and engagement skills.
• Good communication and interpersonal skills.
• Ability to supervise staff in maintaining quality standards.
• Ability to adapt quickly to changes due to iterative nature of new services.
• Ability to work in a fast-paced and highly volatile environment and manage multiple priorities and stakeholders at the same time.
• Ability to carry out mobile frontline services e.g. roving in library branches.
• Ability to provide logistics support e.g. carry boxes of books.
• Candidate will be required to perform shift work and work on weekends and occasionally on public holidays.
Please highlight any other skills that you might have for example, data analytics, design, etc.
You will be based at one of the public libraries.
Successful applicants will be appointed on a two-year contract in the first instance.
-
Library Officer, Public Libraries
2 months ago
Singapur, Singapore GovTech Singapore Full time[What the role is] Library Officer, Public Libraries [What you will be working on] Job Responsibilities • Guide customers on library etiquette, and promote library collection and services. • Provide physical and digital collection and service recommendations, engaging library patrons through programmes (like book displays, storytelling, tours, displays...
-
Library Officer, Public Libraries
2 weeks ago
Singapur, Singapore GovTech Singapore Full timeLibrary Officer, Public Libraries Job Responsibilities: Guide customers on library etiquette, and promote library collection and services. Provide physical and digital collection and service recommendations, engaging library patrons through programmes. Provide quality customer service and maintaining excellent service standards. Manage a team of outsourced...
-
Library Officer
2 months ago
Singapur, Singapore Civica UK Ltd Full timeWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we...
-
Library Officer
4 weeks ago
Singapur, Singapore Civica UK Ltd Full timeWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we...
-
Branch Manager
1 month ago
Singapur, Singapore GovTech Singapore Full time[What the role is] The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...
-
Branch Manager
4 weeks ago
Singapur, Singapore Careers@Gov Full time[What the role is] The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...
-
Branch Manager
1 month ago
Singapur, Singapore Careers@Gov Full time[What the role is]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...
-
Singapur, Singapore careers@gov Full time[What the role is] You will be part of ITE Library Team and responsible for performing various library functions to support staff and students in the discovery, engagement and use of the Library’s resources through innovative digital outreach to enhance user experience. As part of a lean team, you are a collaborative team-player who will also play a...
-
Singapur, Singapore Careers@Gov Full time[What the role is] You will be part of ITE Library Team and responsible for performing various library functions to support staff and students in the discovery, engagement and use of the Library's resources through innovative digital outreach to enhance user experience. As part of a lean team, you are a collaborative team-player who will also play a key role...
-
Singapur, Singapore GovTech Singapore Full time[What the role is] You will be part of ITE Library Team and responsible for performing various library functions to support staff and students in the discovery, engagement and use of the Library’s resources through innovative digital outreach to enhance user experience. As part of a lean team, you are a collaborative team-player who will also play a key...
-
Library Assistant
2 weeks ago
Singapur, Singapore Careers@Gov Full time[What the role is] The ISEAS – Yusof Ishak Institute is a leading research centre dedicated to the study of socio-political, security and economic trends and developments in Southeast Asia and its wider geostrategic and economic environment. The ISEAS – Yusof Ishak Institute invites application for the following position: Library Assistant (2-Year...
-
Singapur, Singapore Careers@Gov Full time[What the role is] You will be part of ITE Library Team and responsible for performing various library functions to support staff and students in the discovery, engagement and use of the Library’s resources through innovative digital outreach to enhance user experience. As part of a lean team, you are a collaborative team-player who will also play a key...
-
Library Manager
3 months ago
Singapur, Singapore Hwa Chong Institution Full timeis responsible for developing, maintaining, and promoting library resources, services, and programs that support the educational and recreational needs of students, teachers, and staff. This role involves both administrative and educational components to foster an environment conducive to learning and research. Key Responsibilities:1. Library Operations...
-
Library Manager
4 weeks ago
Singapur, Singapore Hwa Chong Institution Full timeis responsible for developing, maintaining, and promoting library resources, services, and programs that support the educational and recreational needs of students, teachers, and staff. This role involves both administrative and educational components to foster an environment conducive to learning and research. Key Responsibilities:1. Library Operations...
-
Library Assistant
4 weeks ago
Singapur, Singapore Careers@Gov Full time[What the role is] The ISEAS – Yusof Ishak Institute is a leading research centre dedicated to the study of socio-political, security and economic trends and developments in Southeast Asia and its wider geostrategic and economic environment. The ISEAS – Yusof Ishak Institute invites application for the following position: Library Assistant (2-Year...
-
Librarian (Managed Libraries)
2 months ago
Singapur, Singapore Civica Full timeJob Title: Librarian (Managed Libraries)Location : SingaporeAbout the Role:Manage or assist to manage the daily operations of the library including performing library loan transactions, acquisitions, cataloguing, processing of library resources, execution of library programmes, activities, provide reference and information services to assist library patrons...
-
Singapur, Singapore GovTech Singapore Full time[What the role is] Assistant Manager/Associate Librarian, Public Libraries [What you will be working on] Develop and implement new digital and physical library programmes and services. Organise, co-curate and facilitate programmes for target service segments and relevant community partners (e.g. story-telling, bookclubs, community programmes). Conduct...
-
Singapur, Singapore Careers@Gov Full time[What the role is] The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...
-
Singapur, Singapore Careers@Gov Full time[What the role is]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...
-
Library Assistants
1 month ago
Singapur, Singapore Civica UK Ltd Full timeChanging communities for the better starts with you Join us on our mission to change the world. Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.We do this by collaborating with a large number of organisations including schools, libraries, local...
