Branch Manager

4 weeks ago

Singapur, Singapore Careers@Gov Full time
[What the role is]
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:
•A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
•An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
•An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

As a Manager at the branch, your key responsibility is to ensure that the library functions smoothly and provides a conducive environment for the reading and learning needs of the community. Together with a team of librarians and library officers, you will oversee services provided at the branch and ensure that processes are aligned with service excellence and ISO standards. You will also build and maintain relationships with community partners to foster a greater sense of identity and activism amongst the community in supporting their reading and learning interests. 

[What you will be working on]

Efficient Library Operations & Positive Service Experience
• Oversee a library branch’s operations to ensure that they run efficiently and the library is in optimal condition to serve the community
• Maintain a strong service culture within the library to deliver positive service experience by staff and service staff 
• Ensure escalated customer queries and feedback are promptly addressed to identify root cause and implement improvements if required
• Regular communications to staff to ensure that ISO Quality Management Standards are adhered to
• Oversee crisis management and manage the ground crisis response activities to ensure public safety at the library
• Ensure that Key Performance Indicators (KPIs) are met through proactive measures and continuous monitoring of performance  

Collection Management and Promotion of Library Services
• Ensure the library’s collection is relevant and up-to-date, and to create awareness of library collections to foster reading interest among the community
• Promote library usage through curated library activities and programmes; and promote library services by actively engaging customers on the usage NLB digital platforms like the NLB Mobile App
• Develop plans for community engagement with surrounding communities/partners to promote use of library services
• Develop relationships with community partners and support intra-agency collaborations to broaden the library’s reach in the community 

Staff Supervision, Development and Volunteer Management
• Oversee branch staff and guiding as required to ensure staff deliver desired outcomes for the library
• Design developmental plans for staff to meet current and future job needs 
• Design meaningful roles for volunteers to contribute to library operations, programmes and activities
• Nurture a pool of library volunteers to build community ownership of the library through active engagement of branch volunteers to sustain the volunteers support at library

Whole of Public Library Operations
• Contribute to the overall development of standards, policies, processes and implementation of initiatives for related functions for the entire library network through function team and project involvement 

[What we are looking for]
•    5 to 8 years of relevant working experience, preferably with at least 3 years of supervisory experience
•    Skills in interpreting and analysing user/clients information needs
•    Systematic, meticulous, with strong process management skills
•    Experience in customer service with the ability to empathise with the difficulties that customers may face
•    Competent in the use of performance planning/management and budgeting tools
•    Good command of English and communication skills (writing and speaking)
•    Strong team player, ability to lead and motivate team; good networking and relationship-building skills
•    Library administrative skills and certification would be beneficial

Successful applicant will be appointed on a two-year contract in the first instance.

  • Branch Manager

    1 month ago

    Singapur, Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Branch Manager to join their team.Key Responsibilities:- Oversee the branches financial performance, including budgeting, forecasting, and ensuring profitability. Connect...

  • Branch Manager

    4 weeks ago

    Singapur, Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Branch Manager to join their team.Key Responsibilities:- Oversee the branches financial performance, including budgeting, forecasting, and ensuring profitability. Connect...

  • Branch Manager

    3 weeks ago

    Singapur, Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Branch Manager to join their team.Key Responsibilities:- Oversee the branches financial performance, including budgeting, forecasting, and ensuring profitability. Connect...

  • Branch Manager

    2 weeks ago

    Singapur, Singapore Phillip Securities Full time

    Branch Manager (Phillip Investor Centre) Phillip Investor Centre is a one-stop financial hub, with 12 Investor Centres strategically located in neighbourhoods around Singapore. We offer holistic financial solutions which includes wealth management advisory service as well as global stocks and fixed income instruments. Key Roles and Responsibilities: ...

  • Consumer Branch Manager

    2 weeks ago

    Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Teluk Intan T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business relationships. Manage...

  • Branch Manager, Compliance

    3 months ago

    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Compliance Branch Manager supports the organisation through working with the relevant stakeholders to ensure organisation strong compliance to processes and SOPs and identifying risks through continuous surveillance and audits. The Branch Manager tasks involved planning, coordinating, organising and execution of audit and inspection...

  • Branch Manager, Compliance

    2 weeks ago

    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Compliance Branch Manager supports the organisation through working with the relevant stakeholders to ensure organisation strong compliance to processes and SOPs and identifying risks through continuous surveillance and audits. The Branch Manager tasks involved planning, coordinating, organising and execution of audit and inspection...

  • Consumer Branch Manager

    2 months ago

    Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Teluk Intan)-(2400007T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...

  • Consumer Branch Manager

    3 days ago

    Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Alor Setar)-(2400006N) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...

  • Consumer Branch Manager

    4 weeks ago

    Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Teluk Intan)-(2400007T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...

  • Branch Operations Executive

    1 week ago

    Singapur, Singapore RHB Singapore Full time

    Job DescriptionBranch Operations Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:Verify customer’s identification and ensure proper authorization and documentation for any transaction requestsHandle cash management tasks including...

  • Branch Service Executive

    1 week ago

    Singapur, Singapore RHB Singapore Full time

    Job DescriptionCustomer Service ManagementGreet and assist customers with their inquiries and transactions.Provide accurate and prompt information about products and services offered by RHBSupport implementation of customer service initiatives within the BranchMaintain high standards of customer service quality and consistency by adhering to Retail Banking...

  • Branch Manager

    4 weeks ago

    Singapur, Singapore Phillip Securities Full time

    Branch Manager (Phillip Investor Centre) Phillip Investor Centre is a one-stop financial hub, with 12 Investor Centres strategically located in neighbourhoods around Singapore. We offer holistic financial solutions which includes wealth management advisory service as well as global stocks and fixed income instruments. Key Roles and Responsibilities:...

  • Branch Managers

    4 weeks ago

    Singapur, Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Industry/ Organization Type: Manufacturing/Equipment Rental Position Title: Branch Manager / General Manager Working Location: Vietnam (Ho Chi Minh) / Philippines (Manila) Working Hours: 5.5 days, Monday - Saturday Salary Package: Basic Salary Up to $5,000 + Rental Incentive + Variable Bonus + Accommodation &...

  • Branch Managers

    4 weeks ago

    Singapur, Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Industry/ Organization Type: Manufacturing/Equipment Rental Position Title: Branch Manager / General Manager Working Location: Vietnam (Ho Chi Minh) / Philippines (Manila) Working Hours: 5.5 days, Monday - Saturday Salary Package: Basic Salary Up to $5,000 + Rental Incentive + Variable Bonus + Accommodation &...

  • Assistant Regulatory Manager/Senior Regulatory Executive, Enforcement Branch

    4 weeks ago

    Singapur, Singapore Careers@Gov Full time

    We are looking for highly motivated individuals with a strong desire to protect public health and safety to join us as Assistant Regulatory Manager/Senior Regulatory Executive. As an Asst Regulatory Manager/Snr Regulatory Executive, you will be part of the team that manages complaints/feedback received on health product related issues in accordance with...

  • Branch Operations Officer

    4 weeks ago

    Singapur, Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesOur client is a leading bank in Asia and they are recruiting for Branch Operations Officer for the retail banking division.about the job Oversee daily operations of the branch, ensuring efficiency and compliance with all SOPs and regulatory requirements. Perform basic AML and KYC checks for New to Bank customers. Enhance customer...

  • Branch Operations Officer

    4 weeks ago

    Singapur, Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesOur client is a leading bank in Asia and they are recruiting for Branch Operations Officer for the retail banking division.about the job Oversee daily operations of the branch, ensuring efficiency and compliance with all SOPs and regulatory requirements. Perform basic AML and KYC checks for New to Bank customers. Enhance customer...

  • Manager, Secured Loans

    2 months ago

    Singapur, Singapore United Overseas Bank Full time

    Manager, Secured Loans & Branch Experience Marketing, Group Retail Marketing Posting Date: 18-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Manager, Secured Loans

    4 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Manager, Secured Loans & Branch Experience Marketing, Group Retail Marketing Posting Date: 18-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...