Branch Service Executive

2 weeks ago


Singapur, Singapore RHB Singapore Full time
Job Description

Customer Service Management

  1. Greet and assist customers with their inquiries and transactions.
  2. Provide accurate and prompt information about products and services offered by RHB
  3. Support implementation of customer service initiatives within the Branch
  4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
  5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

  1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
  2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

  1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
  1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
  2. Handle cash management tasks including deposits, withdrawals and reconciliations
  3. Account Opening
  4. Maintain accurate records and documentation for all transactions
  5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

  1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

 


Qualifications

  • Degree or professional qualification with banking related disciplines
  • Strong interpersonal and communication skills
  • High level of customer service orientation
  • High level of accuracy and attention to detail
  • Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
  • Awareness of relevant laws and regulations relating to Branch Banking


Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.



  • Singapur, Singapore RHB Singapore Full time

    Job DescriptionBranch Operations Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:Verify customer’s identification and ensure proper authorization and documentation for any transaction requestsHandle cash management tasks including...

  • Branch Manager

    2 weeks ago


    Singapur, Singapore Phillip Securities Full time

    Branch Manager (Phillip Investor Centre) Phillip Investor Centre is a one-stop financial hub, with 12 Investor Centres strategically located in neighbourhoods around Singapore. We offer holistic financial solutions which includes wealth management advisory service as well as global stocks and fixed income instruments. Key Roles and Responsibilities: ...

  • Branch Manager

    4 weeks ago


    Singapur, Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Branch Manager to join their team.Key Responsibilities:- Oversee the branches financial performance, including budgeting, forecasting, and ensuring profitability. Connect...

  • Branch Manager

    3 weeks ago


    Singapur, Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Branch Manager to join their team.Key Responsibilities:- Oversee the branches financial performance, including budgeting, forecasting, and ensuring profitability. Connect...


  • Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Teluk Intan T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business relationships. Manage...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Compliance Branch Manager supports the organisation through working with the relevant stakeholders to ensure organisation strong compliance to processes and SOPs and identifying risks through continuous surveillance and audits. The Branch Manager tasks involved planning, coordinating, organising and execution of audit and inspection...

  • Branch Manager

    4 weeks ago


    Singapur, Singapore Phillip Securities Full time

    Branch Manager (Phillip Investor Centre) Phillip Investor Centre is a one-stop financial hub, with 12 Investor Centres strategically located in neighbourhoods around Singapore. We offer holistic financial solutions which includes wealth management advisory service as well as global stocks and fixed income instruments. Key Roles and Responsibilities:...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Compliance Branch Manager supports the organisation through working with the relevant stakeholders to ensure organisation strong compliance to processes and SOPs and identifying risks through continuous surveillance and audits. The Branch Manager tasks involved planning, coordinating, organising and execution of audit and inspection...


  • Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Teluk Intan)-(2400007T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...


  • Singapur, Singapore OCBC Bank Full time

    Consumer Branch Manager (Alor Setar)-(2400006N) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...

  • Asst Director

    3 weeks ago


    Singapur, Singapore National Environment Agency Full time

    The Procurement and Administration Services Division (PASD) ensures the integrity of NEA's procurement process and provides stewardship of administration services. PASD establishes, implements, and oversees the procurement policies & frameworks as well as provides advisories in ensuring the standards of integrity are maintained throughout the procurement...

  • Asst Director

    3 weeks ago


    Singapur, Singapore Careers@Gov Full time

    [What the role is] The Procurement and Administration Services Division (PASD) ensures the integrity of NEA's procurement process and provides stewardship of administration services. PASD establishes, implements, and oversees the procurement policies & frameworks as well as provides advisories in ensuring the standards of integrity are maintained throughout...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore National Environment Agency Full time

    As an Executive / Senior Executive (Performance Management Branch), you will be part of the Division of Public Cleanliness to assist the organisation to deliver a high standard of public cleanliness. You will be responsible for the following:Perform audit on contractor's performance and compliance and work with them to improve their work processes and...


  • Singapur, Singapore United Overseas Bank Full time

    Service Executive, Group Channels & Digitalisation Posting Date: 11-May-2023 Location: Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate...


  • Singapur, Singapore For the Love of Laundry Pte Ltd Full time

    The Branch Executive position is at the forefront of our business in For the Love of Laundry. We are looking for an individual for our EASTERN outlet.A Branch Executive is part of our frontline team to develop and maintain strong relationships with our valued customers. We are looking for a passionate, committed, and experienced person who is open to...


  • Singapur, Singapore For the Love of Laundry Pte Ltd Full time

    The Branch Executive position is at the forefront of our business in For the Love of Laundry. We are looking for an individual for our EASTERN outlet.A Branch Executive is part of our frontline team to develop and maintain strong relationships with our valued customers. We are looking for a passionate, committed, and experienced person who is open to...


  • Singapur, Singapore Careers@Gov Full time

    We are looking for highly motivated individuals with a strong desire to protect public health and safety to join us as Assistant Regulatory Manager/Senior Regulatory Executive. As an Asst Regulatory Manager/Snr Regulatory Executive, you will be part of the team that manages complaints/feedback received on health product related issues in accordance with...

  • Branch Manager

    1 month ago


    Singapur, Singapore Careers@Gov Full time

    [What the role is] The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...


  • Singapur, Singapore Siemens Bank GmbH, Singapore Branch Full time

    We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?  Financing the future and transforming the everyday Combining technology and financing know-how to...