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Consumer Branch Manager
4 months ago
Description
To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business relationships. Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking (if any) to achieve revenue targets for the branch. To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch. To be responsible for the branch’s overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling). To ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events. Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities. Promote usage of sales & service methodology to achieve targets. Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results. Achieve consumer sales team compliance in all statutory and regulatory requirements. Achieve a Pass in Internal & External Audit, Health Checks and Call Backs. Build and develop staff competencies and leadership qualities. In charge of recruitment and maintain low staff attrition.
Qualifications
Degree in banking and finance, accounting or business administration, with at least 5 years’ experience in branch banking with exposure in sales, service & operational aspects. Strong Leadership & Sales Management Skills. Sound financial knowledge. Strong written and verbal communication skills. Good understanding of banking law and practices.
