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Branch Manager

2 months ago


Singapur, Singapore Careers@Gov Full time
Job Description

Job Summary:

Careers@Gov is seeking a highly skilled Branch Manager to oversee the operations of a library branch, ensuring efficient and effective service delivery to the community.

Key Responsibilities:

  • Oversee the day-to-day operations of the library branch, ensuring that all activities are conducted in a manner that promotes a positive service experience for customers.
  • Maintain a strong service culture within the library, fostering a team environment that encourages staff to deliver exceptional customer service.
  • Ensure that customer queries and feedback are promptly addressed, and that root causes are identified and addressed to implement improvements.
  • Regularly communicate with staff to ensure that ISO Quality Management Standards are adhered to, and that crisis management and ground crisis response activities are effectively managed to ensure public safety.
  • Monitor and report on Key Performance Indicators (KPIs) to ensure that proactive measures are taken to meet performance targets.

Collection Management and Promotion:

  • Ensure that the library's collection is relevant and up-to-date, and that awareness of library collections is fostered among the community to promote reading interest.
  • Promote library usage through curated library activities and programs, and promote library services by actively engaging customers on the usage of NLB digital platforms.
  • Develop plans for community engagement with surrounding communities and partners to promote the use of library services.

Staff Supervision, Development, and Volunteer Management:

  • Oversee branch staff and guide them as required to ensure that staff deliver desired outcomes for the library.
  • Design developmental plans for staff to meet current and future job needs.
  • Design meaningful roles for volunteers to contribute to library operations, programs, and activities.

Whole of Public Library Operations:

  • Contribute to the overall development of standards, policies, processes, and implementation of initiatives for related functions for the entire library network through function team and project involvement.

Requirements:

  • 5 to 8 years of relevant working experience, preferably with at least 3 years of supervisory experience.
  • Skills in interpreting and analyzing user/client information needs.
  • Systematic, meticulous, with strong process management skills.
  • Experience in customer service with the ability to empathize with the difficulties that customers may face.
  • Competent in the use of performance planning/management and budgeting tools.
  • Good command of English and communication skills (writing and speaking).
  • Strong team player, ability to lead and motivate team; good networking and relationship-building skills.
  • Library administrative skills and certification would be beneficial.