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Library Officer, Public Libraries
2 weeks ago
Library Officer, Public Libraries
Job Responsibilities:
- Guide customers on library etiquette, and promote library collection and services.
- Provide physical and digital collection and service recommendations, engaging library patrons through programmes.
- Provide quality customer service and maintaining excellent service standards.
- Manage a team of outsourced staff and volunteers in delivering quality standards in their work.
- Processing of library items that support collection development and maintenance.
- Ensure the facilities are well maintained to meet both operational and customers' needs.
- Providing support in library operations such as compiling reports and statistics, crisis management, financial matters, incident management, systems and administrative support.
- Handle customer queries, issues and feedback according to service standards and standard processes.
Requirements:
- Good customer service and engagement skills.
- Good communication and interpersonal skills.
- Ability to supervise staff in maintaining quality standards.
- Ability to adapt quickly to changes due to the iterative nature of new services.
- Ability to work in a fast-paced and highly volatile environment and manage multiple priorities and stakeholders at the same time.
- Ability to carry out mobile frontline services.
- Ability to provide logistics support.
- Candidate will be required to perform shift work and work on weekends and occasionally on public holidays.
Please highlight any other skills that you might have, for example, data analytics, design, etc.
You will be based at one of the public libraries.
Successful applicants will be appointed on a two-year contract in the first instance.
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