Current jobs related to Multichannel Content Strategist, Customer Experience and Data Management - Singapore - SKILLSFUTURE SINGAPORE AGENCY

  • Assistant Manager/manager, Brand

    6 days ago

    Singapore Sony Pictures Entertainment, Inc. Full time

    The Brand & Multichannel Marketing Manager is responsible for providing pre-sales and post-sales marketing and publicity support for Sony Pictures Television (SPT) Distribution activity across South East Asia. Based in Singapore, this position will report to the VP, Distribution Sales, South East Asia, and will have a functional reporting line to the...

  • Content Strategist

    4 days ago

    Singapore FUR AND FUR PTE. LTD. Full time

    **ABOUT THE ROLE** Blafink is looking for a content strategist who will play a key role in delivering engaging content to our community. You have creative vision, possess collaboration skills and are metric driven to meet content goals. There will also be opportunities to stretch yourself and dive into other areas of marketing such as web management and...

  • Content Strategist

    1 day ago

    Singapore DISTILLERY SG PTE. LTD. Full time

    **Content Strategist** Are a content strategist who loves planning, designing, creating, editing, and publishing content for brands? Does research and data excite you? Do you love hitting KPi’s with well-thought-out strategies and content that engages the target audience? Then we have the role for you! distillery’s mission is to create incredible...

  • Customer Experience Strategist

    1 week ago

    Singapore US Office of Personnel Management Full time

    **Duties**: Successful Customer Experience Strategists have dedication to mission, the ability to continually re-center on the customers we serve, and willingness to go deep into projects and then zoom out to persuade leadership on the value of this work using data, user research, and customer insights. As a Customer Experience (CX) Strategist, GS-0301-13,...

  • Content Strategist

    1 week ago

    Singapore Jobscentral Full time

    We are seeking a creative and strategic Content Strategist to join our team. As a Content Strategist, you will be responsible for developing and executing comprehensive content strategies that engage, inform, and inspire our target audience. Your role will involve working closely with marketing, design, and product teams to create consistent, compelling...

  • Writer for Content Sites

    6 days ago

    Singapore Pursuit Of Content Pte. Ltd Full time

    What content we cover: - Personal Finance (mainly cryptocurrencies and investing) - Everyday life in Singapore (including Education, NS, Food, Healthcare, Jobs and other experiences) - Football What are you responsible for as a Content Writer Freelancer: 1. Conduct research on search queries 2. Write engaging articles and prepare multimedia content based...

  • Social Content Strategist

    1 day ago

    Singapore DISTILLERY SG PTE. LTD. Full time

    **Content Strategist** Are you a content strategist who loves planning, designing, creating, editing, and publishing content for brands? Does research and data excite you? Do you love hitting KPIs with well-thought-out strategies and content that engages the target audience? Then we have the role for you! distillery’s mission is to create incredible...

  • Community Manager

    7 days ago

    Singapore Momence Full time

    **COMMUNITY MANAGER / CONTENT STRATEGIST** **Boutique marketing agency, Singapore**Our client is an integrated marketing agency that provides a wide range of services - from social media, experiential marketing, retail, content development, branding and packaging design; for an exciting mix of clients within the beauty, FMCG and luxury sectors. They are...

  • Senior Content Strategist

    4 days ago

    Singapore We Are Social Full time

    We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1000 people in 16 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. **Key responsibilities**: - Work...

  • Content Strategist

    2 weeks ago

    Singapore THE GAP PEOPLE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout This RoleWe're looking for a strategic-minded Content Strategist to join our team and elevate our clients' digital presence through thoughtful planning and data-driven approaches. If you're someone who enjoys diving into analytics, spotting trends, and developing content strategies that drive real results, this role is for you....

  • Content Strategist

    1 week ago

    Singapore THE GAP PEOPLE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout This RoleWe're looking for a strategic-minded Content Strategist to join our team and elevate our clients' digital presence through thoughtful planning and data-driven approaches. If you're someone who enjoys diving into analytics, spotting trends, and developing content strategies that drive real results, this role is for you....

  • Lead Content Strategist

    1 week ago

    Singapore CLEVERAA PTE. LTD. Full time

    **Lead Content Strategist**: **Cleveraa Medical Clinic Marketing Agency - Websites, Design, SEO & Marketing**: At Cleveraa, our goal is to aid doctors in transforming more lives through branding, design, clinic marketing strategies, and customer service training solutions. By helping place our clients where patients are looking through ethical marketing, we...

  • B2b Content Strategist

    6 days ago

    Singapore Ogilvy & Mather Italia Full time

    **Overview**: **About Ogilvy** Ogilvy is one of the world’s largest creative and communications networks. We are growing our experience design team in Singapore. Ogilvy makes brands matter, and we believe that a well-designed customer experience across digital and other touchpoints, plays a major role in this. We are a tight, agile team which takes pride...

  • Content Strategist

    3 days ago

    Singapore KALIBER ASIA PTE. LTD. Full time

    **WHO ARE WE?** Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of...

  • Regional Content Strategist

    2 weeks ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $9,500 - $11,500 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 111335 **Job Views** 1 **Job Description**: Roles & Responsibilities The Regional Strategist, UM Studios, leads content and creative strategy on an assigned portfolio of clients,...

  • Content Strategist

    1 week ago

    Singapore BFOUND INTERNATIONAL PTE. LTD. Full time

    **Role Overview**: We are seeking a creative **Content Strategist **to lead the development of compelling content across all our digital platforms. You will be responsible for creating, managing, and executing content strategies that align with BeFound Studios’ mission and brand voice. You will work closely with our marketing, creative, and skincare...

  • Customer Experience Strategist

    1 week ago

    Singapore FedEx Group Full time

    Job Description As a Customer Experience Strategist, you will play a critical role in driving business growth through data-driven insights and customer-centric strategies. You will work closely with cross-functional teams to develop and implement innovative digital solutions that enhance the customer experience. Your responsibilities will include staying...

  • Content Strategist

    1 week ago

    Singapore TINI HOME SPA Full time

    The Content Strategist develops strategies for delivering and promoting persuasive content. He/She builds good relationships with stakeholders to understand various project requirements before leading junior staff to create content. He/She also develops standards, systems and best practices for the real-time implementation of content strategies. He/She is...

  • Content Strategist

    1 week ago

    Singapore Airwallex Full time

    Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 19 global locations...

  • Senior Content Strategist

    1 week ago

    Singapore twentysix Full time

    Description: The Salween Group is looking for an exceptional candidate to join our agency team in Singapore as Senior Content Strategist. Content Strategists run the show in our boutique agency when it comes to owning the content creation process and consulting clients on marketing strategy. We are looking for an experienced strategist to help expand our...

Multichannel Content Strategist, Customer Experience and Data Management

2 weeks ago

Singapore SKILLSFUTURE SINGAPORE AGENCY Full time
Job Overview

The Multichannel Content Strategist will be responsible for developing and implementing a content strategy that aligns with the company's omnichannel customer service approach. This role requires a strong understanding of customer experience principles and conversational AI technology.

Main Responsibilities
  • Transform existing knowledge articles into conversational, user-centric content suitable for multiple channels.
  • Restructure content by breaking down long FAQs into shorter, digestible chunks.
  • Create a hierarchical structure of topics and subtopics for easy navigation.
  • Develop new content tailored for chatbots, live chats, and other digital platforms.
  • Implement a question-answer format that's easily understood by chatbots and users.


Skill Requirements
  • 3-5 years of experience in content strategy, knowledge management and development, or customer experience design.
  • Strong understanding of omnichannel customer service principles and conversational AI.
  • Excellent writing and editing skills, with the ability to adapt tone and style for different channels.
  • Experience with chatbot platforms, CRM systems, and content management tools.