Medical Call Centre Specialist

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our centre general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters -...

Job Responsibilities · Responsible for daily operations of Call Centre and Customer Care Department. · Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage. · Assist with appointment booking and scheduling for our Specialist and panel clinics · Able to manage multi-media communications · Speaks and...

Roles & ResponsibilitiesWe are looking for a highly dedicated and professional Call Centre Executive to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages,...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

**Roles & Responsibilities**: - Follow-up promptly with pending/outstanding cases. - Provide accurate and timely information. - Preparation of documents and reports. - Performing administrative duties and any other duties as assigned. **Requirement**: - Customer-oriented and possess excellent telephone etiquette. - Good team player who is able to work...

Job Responsibilities: Respond promptly and professionally to customer enquiries via phone, email, and online messaging platforms. Answer any incoming calls, respond to customer's emails not withstanding other avenues of communication. Assist with appointment bookings for regular health screenings and vaccinations. Deliver high-quality customer...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...