
Call Centre Officer
2 weeks ago
Job Responsibilities
· Responsible for daily operations of Call Centre and Customer Care Department.
· Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.
· Assist with appointment booking and scheduling for our Specialist and panel clinics
· Able to manage multi-media communications
· Speaks and writes well
· Ensure procedures and processes are streamlined and efficient
· Maintain close collaborative working relationship with all stakeholders
· Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes
· Alert, sensitive to service gaps and proactive to drive improvements
· Compliant to company policies and procedures and uphold strong ethics
· Ad-hoc assignments and duties
Job Requirements
· Diploma holders with at least 2 years of Customer Service or call centre experience.
· Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.
· An active listener with good communication skills
· A collaborative team player and multi-tasker
· Good problem-solving skills
· Emphatic and patient
· Customer-focused and a genuine passion for engaging and helping people
· Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre
Only shortlisted candidates will be notified.
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