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Service Excellence Director

2 weeks ago

Singapore JointHire Singapore Pte Ltd Full time
Operations Executive Job Description

The Operations Executive at JointHire Singapore Pte Ltd is responsible for leading a team of professionals in providing exceptional care and support to clients in their own homes.

The ideal candidate will have a strong background in operations management, preferably within the healthcare industry, and excellent analytical and problem-solving skills.

Responsibilities:
  1. Customer Service Management
  2. Client Relations and Complaints Handling
  3. Home Visit Consultations
  4. Record Keeping and Reporting
  5. Rapport Building and Feedback Collection
  6. Data Analysis and Decision Making
  7. Process Improvements
  8. Business Growth and Improvement Projects
  9. Internal Training and Communication
  10. Head of Operations Support