Director, Operational Excellence

7 days ago

Singapore Oyster HR Full time

**A little about us**:
Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere.

In 2021, we grew rapidly, raising over $70 million in both Series A and Series B rounds and increasing our team size by nearly 10x. And we're just getting started

As a fully distributed startup, we've built an incredibly strong leadership team and employee base across 50+ countries (and counting). We embrace asynchronous communication and collaborative work. We live on our platform, and we're passionate about improving our product every day.

Hiring people internationally is complicated - engineering, legal, finance, operations, and HR processes all interact to make it happen. We'd like to find people who think this is as interesting a challenge as we do.

We're an inclusive and diverse workplace, and welcome applicants from marginalized groups - the world over.

**The Role** ‍**:
**Location**: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever.**:
**To create the best experience for our new hire (you?) this role does require that you are based within +5 / -5 UTC**:
Oyster is growing fast, and we are looking for a Director of Operational Excellence to build, lead and scale the function responsible to improve our internal Operations through better processes, insights and change management.

Reporting directly to Andrea Di Natale, Head of Global Operations, you will work in strong collaboration with Customer Experience, Legal and Product to enable the internal functions to operate faster and efficiently and to ensure we are making data-driven decisions. We expect a desire to work cross-functionally to help others, and an openness to ambiguity as we grow this function.

We are looking for a 'builder', responsible for setting up the vision for the function, hiring and developing their team, and executing on the plan.

Immediately on joining Oyster, you will focus on identifying and optimizing our internal processes, while building the analytical muscles to support performance tracking and decision making.

Furthermore, you will create a centre of excellence for change management, responsible for advising and delivering the hundreds of changes happening every month across Operations.

Finally, you will set up the internal content operations function, that will govern the publishing, editing and auditing of our internal and external knowledge

**What you'll be doing...**:

- **Leadership and Strategy**:

- Build and manage a team of Operational Excellence experts, managers and analysts on a broad range of operational projects and topics
- Set up strategy for the function based on Oyster's vision and market dynamics
- Develop, communicate and execute the vision for the Operational Excellence team
- **Process design**:lead the team that designs and optimizes Global Operations and cross-departmental related processes
- **Analytics** for the Global Operations teams, defining the most important metrics to track, setting up dashboards and reports and supporting decision making through modeling and analysis
- Create a centre of excellence for **Change management**. The team will be responsible for the effective design, implementation, monitoring and evaluation of change efforts across all Operations. The team will act as a central point for incoming and outgoing changes, making sure they reach and inform the proper stakeholders
- **Content Operations** team, responsible for the governance and coordination of content creation, version control, auditing and localization of internal and external knowledge articles

**What we're looking for**:

- Proven experience in Operational Excellence function, at least at Director or Senior Manager level
- Extensive experience in building and growing Operations, Analytics and Program/Change management teams
- Expertise process optimization and content management
- Must have outstanding analytical, strategic thinking and problem solving skills
- International, multicultural mindset and approach
- High energy and commitment to both leadership and a hands-on mentality
- Must have excellent verbal and written communication skills and a commitment to collaborate with people.
- Must be comfortable in a rapidly changing work environment
- Excellent interpersonal skills, determination, and tenacity, along with a sense of humor
- Driven by the social impact mission and desire to use skills to influence global change and employment opportunities

**Bonus Attributes**:

- Tech background
- Start-up background
- An affinity and interest in how technology and software can help to automate and scale HR functions
- Experience working in a globally distributed company
- Ability to speak languages other than English fluently

**Hiring process**:
In the interview process for this role, you will be meeting with a few key members of our leadership team. Your first intervie

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