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Director of Operational Excellence

2 weeks ago

Singapore beBeeOperations Full time

Job Title: Director of Operational Excellence

The Director of Operational Excellence plays a vital role in strengthening internal systems, ensuring operational efficiency, and supporting compliance and governance across the organisation.

This role encompasses organisation-wide operations, including finance, documentation, systems development, audit coordination, and cross-functional support for the Executive Director and Program teams.

Key Responsibilities

  • Organisational Systems & SOPs:
    • Develop and maintain Standard Operating Procedures (SOPs) across the organisation and program teams to improve clarity, accountability, and operational consistency.
    • Support implementation and team training to ensure SOPs are well understood and followed.
  • CRM & Knowledge Management:
    • Manage a CRM model tailored to the Foundation's relationship management needs, including funders, partners, and grantees.
    • Oversee internal knowledge management systems and manage digital infrastructure such as SharePoint to ensure information is well-organised and accessible.
  • Governance, Compliance & Secretarial Support:
    • Support all corporate secretarial matters, including preparation of board documentation, maintaining statutory records, and liaising with legal or compliance advisors as needed.
    • Coordinate with external auditors and advisors to support annual audits and assist in planning and preparation for tax-related matters.
  • Financial Planning & Budgeting:
    • Work closely with the Executive Director to support the annual budget planning process, including collating team inputs, tracking expenditures, and preparing internal financial summaries.
    • Ensure financial records are aligned with operational and reporting requirements.
  • Program Operations Support:
    • Support the Programs teams in grant disbursement, vendor payments, contract tracking, and ongoing operational follow-up.
    • Ensure that financial and administrative documentation related to grants are complete, accurate and properly filed.

Your Profile

  • A minimum of 8 years of experience in operations, finance or administration.
  • Strong understanding of internal systems design, organisational workflows and compliance processes.
  • Experience working with budgeting processes, financial reporting, and external audit coordination.
  • Proficiency in digital tools including Microsoft Excel, SharePoint and CRM platforms.
  • Detail-oriented with strong documentation, coordination and follow-up skills.
  • Ability to work independently while coordinating across multiple teams and functions.
  • Strong communication skills and a collaborative, problem-solving mindset.
  • Alignment with the Foundation's mission and a commitment to advancing values-driven, impact-focused work.