Technical Support Role

4 days ago

Singapore beBeeSupport Full time $45,000 - $60,000
Technical Support Specialist

Job Summary:

As a Technical Support Specialist, you will serve as the primary point of contact for customers seeking technical assistance.

The ideal candidate will have a minimum of 1 year of end-user support experience and knowledge in Windows OS, Active Directory Account Administration, MS Outlook, and mobile devices support.

You will be responsible for providing first-call resolution technical support via phone and email, performing first-level troubleshooting, and maintaining ownership of cases until closure.

Key Responsibilities:

  • Provide technical support via phone and email
  • Perform first-level troubleshooting and escalate incidents as needed
  • Maintain ownership of cases and follow up on reported issues until closure

Benefits:

The company offers a dynamic and supportive work environment, with opportunities for growth and development.

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