Expert Technical Support Role

3 days ago


Singapore beBeeExpertise Full time

Technical Support Specialist

The Technical Support Specialist role involves providing expert technical assistance and support to customers, encompassing troubleshooting software and hardware problems, creating comprehensive technical documentation, and supporting new product certifications and renewals.

Key Responsibilities include:

  • Providing pre-sales support and consultation to customers
  • Diagnosing and resolving software and hardware issues
  • Offering technical guidance for inquiries and problems related to computer systems, software, and hardware
  • Creating detailed technical documentation and manuals to facilitate collaboration among team members and users
  • Supporting new product certifications and renewals
  • Providing support on warranty entitlement and claim systems

Successful candidates will possess a strong background in computer science, IT, or engineering, with a minimum of 3-5 years of hands-on experience. Proficiency in Microsoft Office applications and exceptional problem-solving and analytical abilities are also essential.



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