Senior Technical Support Expert

9 hours ago


Singapore beBeeTechnical Full time

Job Title: Senior Technical Support Expert

About the Role

We are seeking a Senior Technical Support Expert to provide technical support for customers, troubleshooting and repairing network equipment. This is a challenging role that requires strong technical knowledge and excellent communication skills.

Key Responsibilities

  • Provide technical support for customers, including troubleshooting and repairing network equipment.
  • Conduct issue identification and resolution based on customer needs.
  • Collaborate with R&D teams by providing feedback on product issues and improvement suggestions.
  • Contribute to the construction of a problem knowledge base and create technical FAQs.

Requirements

  • Degree in Computer Communications, Network Engineering or equivalent.
  • Minimum 3 years related experience in network equipment after-sales/technical support.
  • Familiarity with Layer 2/Layer 3 network protocols is an advantage.


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