Technical IT Support Role

3 days ago

Singapore beBeeIT Full time

Job Title: IT Support Specialist Are you a skilled IT professional looking for a challenging role in end-user support? Key Responsibilities:

  • Investigate and resolve technical issues related to hardware, software, and network infrastructure.
  • Collaborate with cross-functional teams to implement improvements in infrastructure performance and ensure operational reliability.
  • Monitor system and equipment performance, including testing, performance tuning, and optimization of hardware/software components.
  • Conduct scheduled audits, tests, and security checks to maintain compliance; ensure adherence to IT security standards, regulations, and protocols.
  • Develop and maintain SOPs, service documentation, dashboards, and performance benchmarks (SLAs/KPIs).
  • Participate in infrastructure project planning, resource scoping, and execution coordination.
Required Skills and Qualifications:
  • Diploma in Information Technology or related field.
  • Minimum 5 years of experience in IT infrastructure, end-user support, or system operations roles.
  • Good understanding of enterprise IT infrastructure components including networks, servers, and endpoint devices.
  • Experience with system performance monitoring tools, asset management, and incident tracking systems.
  • Familiarity with ITIL framework and SLA/KPI tracking is a plus.
  • Excellent troubleshooting, communication, and service delivery skills.
Benefits:
  • Opportunity to work with a leading retail group in Singapore.
  • Competitive salary and benefits package.
Others:

Apply now and take the first step towards a rewarding career in IT support

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