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Technical Support Specialist Role

3 weeks ago

Singapore beBeeCustomerFirstSupport Full time $90,000 - $120,000

Technical Support Specialist Role

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As a Technical Support Specialist, you will be responsible for delivering exceptional technical support for our Frontline software solution.

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The ideal candidate will have a proven track record of providing timely and effective solutions to customers, while maintaining a high level of customer satisfaction.

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Key responsibilities will include:

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  • Providing first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.">">
  • Acting as the primary point of contact for customers, delivering timely and effective solutions.">">
  • Documenting and escalating complex technical issues and feature requests to the R&D team.">">
  • Collaborating closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.">
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Requirements include:

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  • A Bachelor's or Master's Level Degree in a relevant field.">">
  • Related work experience of 3-5 years.">">
  • Proven experience in technical support, software troubleshooting, or a related field.">">
  • Strong understanding of software installation, configuration, and maintenance.">">
  • Excellent communication and interpersonal skills with a customer-first mindset.">">
  • Ability to work collaboratively across departments and manage multiple priorities.">
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We offer a competitive total rewards package that reflects our commitment to an inclusive environment.

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