Operations Support Specialist, Platform Services
2 weeks ago
About the Role
We are seeking an experienced Operations Support Specialist to join our team in Group Infrastructure. The successful candidate will be responsible for providing timely and effective support for production operational issues.
Key Responsibilities
- Investigate and resolve production issues, including data gathering, tracking, and resolution where possible.
- Provide workaround solutions to users to enable business continuity.
- Share L2 analysis with the L3 team for further investigation.
- Support automated application health checks, housekeeping, file status checks, and inter-application checks.
- Manage and respond to users on a timely basis for reported production issues or clarification.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives.
- Implement continuous process improvement, including policy, procedures, and production monitoring.
- Help identify, coordinate, and implement initiatives/projects that create efficiencies and optimize technical processing.
- Develop and maintain relationships with technical staff, end-users, and clients.
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Requirements
- Minimum 8 years of hands-on experience in Java, J2EE, JMS, Swift, WebServices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, OpenShift Platform (OCP), Splunk, Geneos.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Control-M is a plus.
- Strong analytical & trouble-shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem-solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
- Experience working in financial services industry supporting mission-critical applications is a big plus.
Estimated Salary Range:$120,000 - $180,000 per annum
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