Operations Support Specialist

4 hours ago


Singapore FairPrice Group Full time
Job Description

This is an exciting opportunity to join FairPrice Group as an Operations Support Specialist.

About the Role:
  • We are seeking a highly skilled individual to manage various CRM platforms for collecting customer feedback, including Zendesk, Medallia, and RateIT.
  • The successful candidate will support quality management and service processes, ensuring seamless customer experiences.
  • Key responsibilities include collecting and analysing CRM-related data to design customer interactions that drive satisfaction.
  • Additionally, the Operations Support Specialist will understand piece pick concepts end-to-end, identify pain points, and monitor their impact on business operations.
  • They will also comprehend compliance process checks, identify areas for improvement, and recommend process streamlining.
  • A key aspect of this role is facilitating communication with key stakeholders to ensure effective collaboration.
About You:
  • To succeed in this position, you must be able to work in a fast-paced environment and possess excellent teamwork skills.
  • You should be able to collaborate effectively with various stakeholders, demonstrating strong interpersonal skills.

What We Offer:

As an Operations Support Specialist at FairPrice Group, you can expect a competitive salary of approximately SGD 50,000 - 65,000 per annum, depending on experience and qualifications.



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