Power BI Technical Support Specialist
2 weeks ago
UIC ASIAN COMPUTER SERVICES PTE LTD is a leading provider of technology solutions, and we are seeking a highly skilled Power BI Technical Support Specialist to join our team.
Job DescriptionWe offer an estimated salary of SGD $80,000 - $110,000 per annum, depending on experience.
Key Responsibilities:- Support & Troubleshooting:
- Provide day-to-day support for Power BI, Power Apps, Power Automate, and related Power Platform services.
- Diagnose, troubleshoot, and resolve technical issues related to the Power Platform, ensuring minimal downtime for clients.
- Assist users with Power BI report/dashboard issues, including performance optimization, data connections, and refresh scheduling.
- Monitoring & Maintenance:
- Monitor system performance and implement measures to optimize resource usage and performance across Power Platform services.
- Manage Power BI environments, including capacity planning, workspace management, and report governance.
- Administer and monitor Power Automate flows and Power Apps applications for operational continuity.
- Client Engagement & Support:
- Act as the primary point of contact for clients for all Power BI and Power Platform support-related queries.
- Ensure timely communication and resolution of tickets in line with SLAs.
- Document client issues, resolutions, and system changes for knowledge sharing and reporting purposes.
- Development & Configuration:
- Provide configuration and development assistance for Power BI reports and dashboards, Power Apps applications, and Power Automate flows as required.
- Collaborate with clients to understand reporting needs, design solutions, and implement enhancements to Power BI reports and Power Platform apps.
- Continuous Improvement:
- Stay up-to-date with the latest features, best practices, and updates within Power BI and the broader Power Platform.
- Provide recommendations to improve the scalability, reliability, and efficiency of Power Platform services.
- Contribute to the enhancement of internal processes and procedures for Power Platform support services.
- Technical Skills:
- Strong knowledge and experience with Microsoft Power BI, including DAX, Power Query, and data modeling.
- Experience with Power Apps and Power Automate (Flow) for designing and troubleshooting solutions.
- Familiarity with SQL databases and data integration concepts.
- Knowledge of Azure cloud services, including Azure Data Factory, Azure SQL, and other data-related services, is a plus.
- Understanding of governance, security, and compliance aspects of Power Platform services.
- Experience:
- Minimum of 3 years of experience in a similar role supporting Power BI and Power Platform solutions.
- Hands-on experience in troubleshooting, optimizing, and supporting Power Platform solutions.
- Soft Skills:
- Strong communication skills and ability to engage with clients and internal stakeholders.
- Analytical and problem-solving mindset with the ability to prioritize and manage multiple tasks effectively.
- Customer-focused with an ability to work effectively under pressure and meet deadlines.
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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