Power BI Technical Support Specialist

2 weeks ago


Singapore UIC ASIAN COMPUTER SERVICES PTE LTD Full time
About Us

UIC ASIAN COMPUTER SERVICES PTE LTD is a leading provider of technology solutions, and we are seeking a highly skilled Power BI Technical Support Specialist to join our team.

Job Description

We offer an estimated salary of SGD $80,000 - $110,000 per annum, depending on experience.

Key Responsibilities:
  • Support & Troubleshooting:
    • Provide day-to-day support for Power BI, Power Apps, Power Automate, and related Power Platform services.
    • Diagnose, troubleshoot, and resolve technical issues related to the Power Platform, ensuring minimal downtime for clients.
    • Assist users with Power BI report/dashboard issues, including performance optimization, data connections, and refresh scheduling.
  • Monitoring & Maintenance:
    • Monitor system performance and implement measures to optimize resource usage and performance across Power Platform services.
    • Manage Power BI environments, including capacity planning, workspace management, and report governance.
    • Administer and monitor Power Automate flows and Power Apps applications for operational continuity.
  • Client Engagement & Support:
    • Act as the primary point of contact for clients for all Power BI and Power Platform support-related queries.
    • Ensure timely communication and resolution of tickets in line with SLAs.
    • Document client issues, resolutions, and system changes for knowledge sharing and reporting purposes.
  • Development & Configuration:
    • Provide configuration and development assistance for Power BI reports and dashboards, Power Apps applications, and Power Automate flows as required.
    • Collaborate with clients to understand reporting needs, design solutions, and implement enhancements to Power BI reports and Power Platform apps.
  • Continuous Improvement:
    • Stay up-to-date with the latest features, best practices, and updates within Power BI and the broader Power Platform.
    • Provide recommendations to improve the scalability, reliability, and efficiency of Power Platform services.
    • Contribute to the enhancement of internal processes and procedures for Power Platform support services.
Required Skills and Qualifications:
  • Technical Skills:
    • Strong knowledge and experience with Microsoft Power BI, including DAX, Power Query, and data modeling.
    • Experience with Power Apps and Power Automate (Flow) for designing and troubleshooting solutions.
    • Familiarity with SQL databases and data integration concepts.
    • Knowledge of Azure cloud services, including Azure Data Factory, Azure SQL, and other data-related services, is a plus.
    • Understanding of governance, security, and compliance aspects of Power Platform services.
  • Experience:
    • Minimum of 3 years of experience in a similar role supporting Power BI and Power Platform solutions.
    • Hands-on experience in troubleshooting, optimizing, and supporting Power Platform solutions.
  • Soft Skills:
    • Strong communication skills and ability to engage with clients and internal stakeholders.
    • Analytical and problem-solving mindset with the ability to prioritize and manage multiple tasks effectively.
    • Customer-focused with an ability to work effectively under pressure and meet deadlines.
Benefits:
  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

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