Senior Client Platform Specialist
1 week ago
About ITCAN
We are a dynamic company that values innovation and technology. As a Senior Client Platform Specialist, you will play a crucial role in ensuring the smooth operation of our client platforms.
Job Overview
This is a challenging opportunity for an experienced professional to join our team and contribute to the success of our business. You will be responsible for performing troubleshooting on client platform related problems, investigating incidents, and providing timely status updates.
Key Responsibilities
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
- Ensure service level meet requirement. Propose and implement action plan when required.
Requirements
To succeed in this role, you will need:
- IT Diploma or Higher, Years of IT Experience: 3-5 Year
- Good Knowledge in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
- Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times.
Tech Skills
You should have expertise in:
- Windows 10, Windows 8.1, iOS, Android support
Compensation
The estimated salary for this position is $85,000 - $115,000 per year, depending on your experience and qualifications.
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