Customer Relationship Specialist
7 days ago
We are seeking an experienced Customer Relationship Executive to join our team at KIDSTARTNOW PTE. LTD. The successful candidate will be responsible for building and maintaining strong relationships with customers, providing excellent customer service, and ensuring seamless centre operations.
Key Responsibilities- Coordinate and facilitate classes for the centre, ensuring a smooth and efficient experience for students and teachers.
- Handle day-to-day customer services and administrative activities, including walk-ins, telephone enquiries, and data-entry.
- Provide course consultation to prospective customers, handle feedback and complaints, and liaise with customers and teachers.
- Manage centre operations, including daily collections, preparation of materials, and administration duties.
- Process and administer new student enrolments, ensuring accurate and timely data entry.
- At least 1-2 years of working experience in a related field is required for this position.
- Effective planning and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- Excellent interpersonal skills, with the ability to communicate effectively with customers, teachers, and colleagues.
- Effectively bilingual (English and Chinese speaking) to handle feedback from diverse customers and converse with Chinese-speaking teachers.
- Proficient in MS Office applications, with experience in using CRM systems.
- Able to work flexible hours, including Wednesdays to Fridays (1pm-7pm) and Saturdays (9am-7pm), in line with centre operating hours.
The successful candidate will receive a competitive salary of SGD $45,000 - $60,000 per annum, depending on experience. In addition, we offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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