Customer Service Representative

7 days ago


Singapore NES TCM & SPA PTE. LTD. Full time
Job Title: Customer Service Representative - Client Relationships Specialist

About the Role:
This is an exciting opportunity to join NES TCM & SPA PTE. LTD. as a Customer Service Representative - Client Relationships Specialist. As a key member of our customer service team, you will play a crucial role in delivering exceptional client experiences and building strong relationships with our customers.

Responsibilities:
  • To manage and resolve customer inquiries and complaints promptly and professionally via phone, email, or online channels.
  • To work closely with internal stakeholders to ensure effective communication and issue resolution.
  • To identify and capitalize on opportunities to improve customer satisfaction and loyalty.
  • To maintain accurate records and reports of customer interactions and feedback.
  • To stay up-to-date with product knowledge and industry developments to provide informed solutions to customers.

Requirements:
  • A minimum of 1 year of experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving skills, with the ability to analyze and resolve complex issues.
  • Proficiency in Microsoft Office applications, particularly Excel and Word.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:
  • A competitive salary of SGD $40,000 - SGD $60,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters growth and collaboration.
  • A comprehensive benefits package, including medical and dental insurance, as well as paid leave and holidays.

How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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