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Desktop Support Specialist

2 months ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at THE SUPREME HR ADVISORY PTE. LTD. The successful candidate will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Key Responsibilities:
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Requirements:
  • Bachelor Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • 1-2 years' experience in Windows Desktop support.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem solving skills.
  • Willing to work off-hours and weekends when required for projects or emergency support.