Enrichment Centres Customer Service Role
2 weeks ago
We are seeking a dedicated Customer Service Specialist to deliver exceptional service and support to our customers.
">The ideal candidate will have excellent communication skills, be able to explain our courses and education philosophy to potential customers, promote centre programmes to potential and existing customers, build relationships with our customers, handle phone and email queries effectively and promptly, and perform and manage sales transactions efficiently and promptly.
Key Responsibilities:
- Customer Interaction: Explain our courses and education philosophy to potential customers, promote centre programmes to potential and existing customers, build relationships with our customers, handle phone and email queries effectively and promptly.
- Sales and Administrative Duties: Perform and manage sales transactions efficiently and promptly, arrange replacement lessons for students, appointments for parents, Centre Management or teachers, responsible for center's inventory and simple logistics, and other administrative and ad hoc duties.
Requirements:
- A minimum of 2 year relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
- Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
In this role, you will have the opportunity to make a real difference in people's lives, provide top-notch customer service, and grow your career in a dynamic environment.
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