English Language Enrichment Centre Customer Service Representative

4 days ago


Singapore beBeeCustomerService Full time $2,650 - $3,500
Customer Service Officer

We are seeking a Customer Service Officer to join our team at an English language enrichment centre. As a key member of our staff, you will be responsible for providing exceptional customer service and sales support.

Job Description:
  • Explain our courses and education philosophy to potential customers.
  • Promote centre programmes to potential and existing customers.
  • Build relationships with our customers.
  • Handle phone and email queries effectively and promptly.
  • Perform and manage sales transactions effectively and promptly.
Administrative Duties:
  • Arrange replacement lessons for students, and appointments for parents, centre management or teachers.
  • Responsible for centre's inventory and simple logistics.
  • Other administrative and ad hoc duties, e.g. filing documents.
Requirements:
  • Have minimum GCE 'A' levels or Diploma qualifications.
  • Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
  • Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
  • Open to be deployed at other centres due to work exigencies.


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