Enrichment Centre Manager

3 days ago

Singapore DNC (EDUCATION) PTE. LTD. Full time

**About the Role**:
As an **Enrichment Centre Manager**at MindChamps Enrichment Academy, you will take on a strategic leadership role to drive the success of your centre(s). Your main priorities will be **increasing enrolments**and **delivering an exceptional parent and student (Champ) experience**. You will lead a team of operations staff and trainers, ensuring smooth centre operations, quality programme delivery, and high customer satisfaction.

**Key Responsibilities**:
**1. Sales & Enrolments (Primary KPI)**:

- Lead and manage all enrolment activities - parent consultations, tours, follow-ups, and closing new sign-ups or renewals.
- Develop lead generation strategies with the marketing team.
- Monitor enrolment data to identify trends, gaps, and opportunities.

**2. Customer Experience & Relationship Building (Primary KPI)**:

- Be the main contact for parent engagement and communication.
- Build strong relationships with parents and students (Champs).
- Foster a positive and professional customer service culture.
- Encourage positive Google reviews and parent testimonials.

**3. Team Leadership & Staff Management**:

- Supervise and guide the team to meet service and performance standards.
- Conduct regular performance check-ins and reviews.
- Support staff in problem-solving and daily operational challenges.

**4. Centre Operations & Programme Quality (Secondary KPI)**:

- Oversee daily centre operations to ensure smooth class and event execution.
- Uphold **Champion Gold Standards**for programme quality.
- Ensure student safety, readiness of teaching spaces, and proper learning material preparation.
- Oversee payroll verification and other operational documentation.

**5. Administrative Reporting & Financial Tracking**:

- Maintain accurate enrolment records, payments, and invoicing.
- Submit regular performance and operational reports to the Centre Director.

**6. Other Duties**:

- Perform other ad-hoc tasks as assigned by the Centre Director or Senior Centre Manager.

**Job Requirements**:

- **Diploma or Degree**in Business Management or a related field.
- Minimum **5 years’ experience**in the enrichment/education sector, with at least **2 years in a supervisory role**.
- Strong track record in **sales, customer service, and centre operations**.
- Excellent leadership, communication, and interpersonal skills.
- Organised, proactive, and results-driven.
- Comfortable with CRM systems and basic reporting tools.
- Willing to work **weekends and evenings**.
- Strong problem-solving and decision-making skills.
- Passionate about education and enriching students’ learning experiences.

**What We Offer**:

- Competitive salary package with performance incentives.
- Opportunities for career growth within a well-established education brand.
- Training and professional development support.
- A dynamic and positive work environment.

**How to Apply**:
**“Application - Enrichment Centre Manager”

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