Enrichment Centre Manager

3 weeks ago

Singapore DNC (EDUCATION) PTE. LTD. Full time
Roles & Responsibilities

About the Role

As a Centre Manager at MindSpace, you'll play a strategic leadership role in driving the success of your centre(s). Your focus? Increasing enrolments and delivering an exceptional experience for both parents and students (our Champs).

You'll lead a team of operations staff and trainers, ensuring smooth day-to-day operations, high-quality programme delivery, and top-tier customer satisfaction.

Key Responsibilities
1. Sales & Enrolments (Primary KPI)
  • Lead and manage all enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals
  • Work closely with the marketing team to develop lead generation strategies
  • Track and analyse enrolment data to identify trends, gaps, and opportunities
2. Customer Experience & Relationship Building (Primary KPI)
  • Be the main point of contact for all parent communication and engagement
  • Build strong, trusting relationships with parents and Champs
  • Foster a professional, service-driven culture within your centre
  • Drive parent testimonials and Google reviews
3. Team Leadership & Staff Management
  • Supervise and support your team to uphold service and performance standards
  • Conduct regular performance check-ins and reviews
  • Guide staff through daily problem-solving and operations
4. Centre Operations & Programme Quality (Secondary KPI)
  • Oversee daily operations to ensure smooth class and event execution
  • Uphold programme quality in line with Champion Gold Standards
  • Ensure readiness of teaching spaces, student safety, and learning materials
  • Oversee payroll verification and centre documentation
5. Administrative Reporting & Financial Tracking
  • Maintain accurate enrolment, invoicing, and payment records
  • Submit regular centre performance and operational reports to the Centre Director
6. Other Duties
  • Carry out other tasks as assigned by the Centre Director or Senior Centre Manager
Job Requirements
  • Diploma or Degree in Business Management or related field
  • Minimum 5 years of experience in the education/enrichment sector
  • At least 2 years in a supervisory or leadership role
  • Proven track record in sales, customer service, and centre operations
  • Strong leadership, communication, and interpersonal skills
  • Highly organised, proactive, and results-driven
  • Comfortable with CRM systems and basic reporting tools
  • Willing to work weekends and evenings
  • Strong problem-solving and decision-making ability
  • Passionate about education and creating positive learning experiences
What We Offer
  • Competitive salary package with performance incentives
  • Career growth opportunities within a well-established education brand
  • Training and professional development support
  • A dynamic, supportive work environment
How to Apply

Send your detailed resume to dnc.hr@mindchamps.org with the subject line:

"Application – Enrichment Centre Manager"

Tell employers what skills you have

CRM
Lead Generation
Childcare
Leadership
Microsoft Office
Teaching
Customer Experience
Interpersonal Skills
Trusting Relationships
Invoicing
Selling
Payroll
Sales Process
Strategy
Gold
Team Leadership
Customer Satisfaction
Customer Service
Staff Management

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