Enrichment Centre Manager

7 days ago


Singapore - Full time

Overview

We are seeking an experienced Enrichment Centre Manager to lead operations, enrolment growth, and parent engagement at our centres. You will play a pivotal role in driving new student sign-ups, managing day-to-day centre operations, and ensuring a high-quality experience for both parents and students.

Key Responsibilities
  • Sales & Enrolments (Primary KPI)
    • Lead enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals.
    • Work with marketing to develop lead generation strategies.
    • Track enrolment data and identify opportunities to maximise conversions.
  • Customer Experience & Parent Relationships
    • Act as the primary contact for parents, handling queries and resolving concerns.
    • Build long-term trust and rapport with parents and students.
    • Encourage parent testimonials and online reviews.
  • Team Leadership & Staff Supervision
    • Lead and coach centre staff, ensuring service and performance standards are met.
    • Conduct regular check-ins, reviews, and guide staff in daily operations.
  • Centre Operations & Programme Quality
    • Oversee daily centre operations, including class/event readiness.
    • Ensure safety, compliance, and smooth programme delivery.
    • Monitor payroll verification and centre documentation.
  • Reporting & Administration
    • Maintain accurate enrolment, invoicing, and


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