Enrichment Centre Manager

2 weeks ago

Singapore DNC (EDUCATION) PTE. LTD. Full time $60,000 - $80,000 per year
About the Role

As a Centre Manager at MindSpace , you'll play a strategic leadership role in driving the success of your centre(s). Your focus? Increasing enrolments and delivering an exceptional experience for both parents and students (our Champs).

You'll lead a team of operations staff and trainers, ensuring smooth day-to-day operations, high-quality programme delivery, and top-tier customer satisfaction.

Key Responsibilities
1. Sales & Enrolments (Primary KPI)
  • Lead and manage all enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals
  • Work closely with the marketing team to develop lead generation strategies
  • Track and analyse enrolment data to identify trends, gaps, and opportunities
2. Customer Experience & Relationship Building (Primary KPI)
  • Be the main point of contact for all parent communication and engagement
  • Build strong, trusting relationships with parents and Champs
  • Foster a professional, service-driven culture within your centre
  • Drive parent testimonials and Google reviews
3. Team Leadership & Staff Management
  • Supervise and support your team to uphold service and performance standards
  • Conduct regular performance check-ins and reviews
  • Guide staff through daily problem-solving and operations
4. Centre Operations & Programme Quality (Secondary KPI)
  • Oversee daily operations to ensure smooth class and event execution
  • Uphold programme quality in line with Champion Gold Standards
  • Ensure readiness of teaching spaces, student safety, and learning materials
  • Oversee payroll verification and centre documentation
5. Administrative Reporting & Financial Tracking
  • Maintain accurate enrolment, invoicing, and payment records
  • Submit regular centre performance and operational reports to the Centre Director
6. Other Duties
  • Carry out other tasks as assigned by the Centre Director or Senior Centre Manager
Job Requirements
  • Diploma or Degree in Business Management or related field
  • Minimum 5 years of experience in the education/enrichment sector
  • At least 2 years in a supervisory or leadership role
  • Proven track record in sales, customer service, and centre operations
  • Strong leadership, communication, and interpersonal skills
  • Highly organised, proactive, and results-driven
  • Comfortable with CRM systems and basic reporting tools
  • Willing to work weekends and evenings
  • Strong problem-solving and decision-making ability
    Passionate about education and creating positive learning experiences
What We Offer
  • Competitive salary package with performance incentives
  • Career growth opportunities within a well-established education brand
  • Training and professional development support
    A dynamic, supportive work environment
How to Apply

Send your detailed resume to with the subject line:

"Application – Enrichment Centre Manager"

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