IT Helpdesk Specialist

3 days ago

Singapore beBeeTechsavvy Full time $60,000 - $100,000

Helpdesk Specialist Job Description

Overview:

The Helpdesk Specialist plays a critical role in ensuring timely resolution of end-user issues, working closely with IT support staff and vendors to identify and resolve problems efficiently.

Responsibilities:

  • Respond to and resolve end-user inquiries and technical issues via phone, email, or chat platforms
  • Collaborate with internal stakeholders to gather information and resolve complex issues
  • Document and track incidents using Remedy ticketing system
  • Perform routine maintenance tasks on desktops and software applications
  • Contribute to knowledge base development by creating documentation for common issues and solutions

Requirements:

To succeed in this role, you will need:

  • A bachelor's degree in computer science, business, or related field
  • 3-4 years of experience in IT Helpdesk roles, preferably in a matrix environment
  • Proficiency in MS Office products and basic knowledge of IT services such as desktop, software, and network administration
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team-oriented environment

PREFERRED QUALIFICATIONS:

  • ITIL Foundation certification
  • Experience managing complex IT queries and requests in a matrix environment
  • Understanding of Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development

Tell Employers What Skills You Have

  • Techsavvy
  • Mac
  • IT Service Management
  • Troubleshooting
  • Windows 10
  • Hardware
  • Ticketing
  • Service Management
  • Active Directory
  • Mainframe
  • Application Development
  • MS Office
  • Networking
  • Windows
  • Communication Skills
  • Excel
  • ITIL
  • Case Management
  • Technical Support

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