IT Helpdesk

19 hours ago

Singapore RMA CONSULTANTS PTE LTD Full time
Roles & Responsibilities

Job Summary

We are looking for a IT Helpdesk and Support Specialist for one of our clients to provide daily technical support and ensure smooth IT operations. The ideal candidate should have experience in helpdesk support, desktop troubleshooting, and basic server/network administration.

Responsibilities

  • Provide end-user support for issues related to PCs, peripherals, networks, wireless devices, printers, and Microsoft Office.
  • Escalate unresolved issues to 2nd level support or relevant vendors.
  • Track and update incidents using the company's web-based system.
  • Move and set up workstations when needed (e.g. staff moves, BCP).
  • Deploy equipment with standard OS and software.
  • Handle daily backup tasks and data restoration.
  • Support Windows Server administration, inventory tracking, and corporate application issues.

Job Requirements

  • Diploma in Information Technology or computer Science.
  • Minimum 2 years of experience in IT helpdesk, desktop support, Windows Server, and network administration.
  • Experience in delivering IT support services in an enterprise environment.

If you are interested, kindly send your resume (in MS Word format) to Mounika at mounika@rmagroup.com.sg stating your salary expectations & availability to take it forward.

All Curriculum Vitae will be treated with the strict confidentiality.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

"e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."

Mounika Tanuku|EA Regn. No. R22109193

RMA Consultants Pte Ltd|EA Licence No. 93C4403

Tell employers what skills you have

Troubleshooting
Microsoft Office
Hardware
Network Administration
Laptops
Inventory
Windows Server Administration
Information Technology
Computer Hardware
Wireless
IT Operations
Windows Server
MS Word
Windows
Bridge
Technical Support

  • Helpdesk Assistant

    2 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesScope of services • Attend to all incoming IT queries over the phone and resolve it accordingly. • Co-ordinate with respective camp engineer for escalated cases. • Follow up and updates cases to ensure all closure of cases. • Be responsible for completing assigned tasks on time and to the satisfaction of the users. • Must...

  • Stripe - IT - Helpdesk Ops - Helpdesk Operations

    1 week ago

    Singapore EOS IT Solutions Full time

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...

  • Helpdesk Ops Support Executive

    3 days ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd

  • Helpdesk Ops Support

    1 week ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support (102)**: **Responsibilities**: - man the project mailbox - response/provide advise to users for issue raised - maintain and categorize incident logs in CRM - co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA - compile weekly/monthly statistics for reporting **Requirements**: -...

  • Helpdesk Support Technician

    6 days ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Job Highlights 1) We aim for work-life balance. 2) Empathic, Efficient, and Productive company culture. 3) Recognition through incentives. 4) Transport during working hours claimable 5) AWS, Medical and Dental, Annual Health screening benefits 6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm. 7) Additional incentives for ad hoc roles What we...

  • Helpdesk Ops Support Executive

    1 week ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (102)**: **Responsibilities**: - man the project mailbox - response/provide advise to users for issue raised - maintain and categorize incident logs in CRM - co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA - compile weekly/monthly statistics for reporting **Requirement**: -...

  • Helpdesk Ops Support Executive

    4 days ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (Shift) (102)**: **Responsibilities**: - Provide 1st level troubleshooting to customers - Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers - Able to do initial diagnostic, categorization, set...

  • Desktop Support Engineer L1

    3 days ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...

  • Desktop Support Engineer

    1 day ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10,...

  • Desktop Support Engineer

    1 day ago

    Singapore Total IT Global Full time

    **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...