Senior Executive, Helpdesk Specialist

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a IT Helpdesk Specialist who is ready to join us in creating a...

As an Orange Force Helpdesk Specialist, you will be responsible for ensuring that our Command Centre remains an efficient call advisory centre and manage accident reporting appointments for our customers. Your role is pivotal in upholding our values for customer centricity. You will provide our customers with pleasant experiences, patiently attending to them...

Helpdesk Specialist Job DescriptionOverview:The Helpdesk Specialist plays a critical role in ensuring timely resolution of end-user issues, working closely with IT support staff and vendors to identify and resolve problems efficiently.Responsibilities:Respond to and resolve end-user inquiries and technical issues via phone, email, or chat...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

Roles & ResponsibilitiesOverviewWe are looking for a Senior Helpdesk Engineer who can take a leadership role in shaping and enhancing IT support operations. This role involves diagnosing and resolving both system and user-side IT issues, driving process improvements, and delivering high-quality technical support in a dynamic, fast-paced environment.Key...

IT Support SpecialistThe IT Support Specialist plays a pivotal role in ensuring the smooth operation of an organization's IT infrastructure. This critical position requires strong leadership, technical expertise, and exceptional communication skills to manage and maintain helpdesk services.

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

As an Orange Force Helpdesk Specialist, you will be responsible for ensuring that our Command Centre remains an efficient call advisory centre and manage accident reporting appointments for our customers. Your role is pivotal in upholding our values for customer centricity. You will provide our customers with pleasant experiences, patiently attending to them...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

Helpdesk SpecialistWe are seeking a highly skilled Helpdesk Specialist to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth day-to-day operations of our systems.