Senior IT Helpdesk Engineer

3 weeks ago

Singapore CHARTERHOUSE PTE. LTD. Full time
Roles & Responsibilities

Overview

We are looking for a Senior Helpdesk Engineer who can take a leadership role in shaping and enhancing IT support operations. This role involves diagnosing and resolving both system and user-side IT issues, driving process improvements, and delivering high-quality technical support in a dynamic, fast-paced environment.

Key Responsibilities

  • Deliver day-to-day technical support to internal users, ensuring smooth operation of IT devices, applications, and systems
  • Troubleshoot and resolve hardware, software, and application issues while maintaining accurate support documentation
  • Lead initiatives to enhance helpdesk efficiency, streamline workflows, and implement automation where possible
  • Oversee IT asset management, including inventory control, vendor coordination, and procurement support
  • Manage and maintain shared office devices such as video conferencing systems and printers
  • Provide on-site and remote IT support for corporate events, ensuring seamless technical execution
  • Partner with regional teams, system engineers, and network specialists to support projects and cross-functional initiatives
  • Mentor junior team members, fostering knowledge sharing and continuous skill development

Requirements

  • Diploma or Degree in Computer Science, Information Technology, or a related field
  • 3–5 years of experience in a similar role, with a proven track record in supporting senior executives or VIP users
  • Strong experience supporting hybrid and remote work environments, including VPN, collaboration platforms (Zoom, Teams), and remote access tools
  • Proficiency in ITSM platforms and familiarity with ITIL best practices
  • Solid knowledge of hardware, software, and operating systems (Windows, macOS, iOS, Android)
  • Understanding of TCP/IP, LAN technologies, switching, and routing
  • Hands-on experience with Windows and/or Linux server administration
  • Practical skills in configuring Cisco devices, including firewalls, switches, IP phones, wireless controllers, and access points
  • Proficiency in Mandarin is preferred for effective communication with China-based counterparts and teams.
Tell employers what skills you have

Switches
MacOS
Video Conferencing
iOS
Hardware
Active Directory
Administration
Information Technology
Wireless
Ticketing Systems
Procurement
IP
Service Desk
ITIL standards
Operating Systems
Windows
ITIL
VPN
Linux
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