Senior Catering Manager
3 days ago
This role represents the hotels (Village Hotel Sentosa & Oasia Resort Sentosa) in handling sales activities, acquiring new event accounts, maintaining client relationships, collaborating with Operations, achieving sales targets, and ensuring compliance with regulations and guidelines.
Key Responsibilities:- Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
- Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals, and obtaining post-feedback.
- Identify and pursue new sales leads and prospects, focusing on event-related accounts such as weddings, social events, corporate meetings, and banquet events (both residential and non-residential).
- Utilize company systems and sales tools diligently, including property management systems, customer relationship management systems, and function space booking.
- Ensure proactive updates and accurate management of event bookings and changes through Banquet Event Orders (BEO) and attending BEO meetings.
- Promptly handle leads, inquiries, and provide suitable solutions to clients.
- Bachelor's degree in any field.
- At least 3-5 years of experience in a similar capacity.
- Excellent communication, interpersonal, and organizational skills with a strong network.
- Strong negotiation and presentation skills.
- Able to work well under pressure in a fast-paced environment.
- Knowledge in banquet spaces, facilities, and capabilities of the competitive market.
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